How South Bowlo Improved Visitor Experience and Moved Towards Sustainability with EVSE
Sheraton Grand Sydney Hyde Park partnership with EVSE to implement EV charging network.
Sheraton Grand Sydney Hyde Park is a renowned 5-star hotel situated in the heart of Sydney, boasting stunning views of Hyde Park. This iconic establishment serves both local residents and international travellers.
Founded in 1937, the Sheraton brand has a rich history, and their Sydney location, established in 1992, is adapting to the evolving landscape of the transportation industry. As a pinnacle on the Sydney skyline, the Sheraton Grand plays a vital role in connecting and fostering community, recognising the importance of providing the essential infrastructure for the growing number of Australians and global travellers who travel in electric vehicles. Many electric vehicle owners plan their trips around the availability of reliable charging facilities.
Given the substantial annual influx of visitors to their car park, the Sheraton recognised the importance of addressing the shifting trends in transportation by becoming a leader in electric vehicle charging within the hospitality industry. However, the implementation of a charging network presented numerous challenges, including the necessity for extensive infrastructure, high initial costs, and the paramount importance of ensuring a seamless customer experience during both the charging process and their stay. As leaders in the hospitality industry, the Sheraton recognises the importance of providing dependable charging infrastructure and ensuring a consistently exceptional customer experience. Any shortcomings in these aspects have the potential to significantly impact guests’ overall hotel experience, especially if they are unable to use their electric vehicle the next day for their journey home.
The mission
The Sheraton brand is committed to achieving ambitious social and environmental objectives, including a substantial reduction in its environmental footprint by 2025. As part of this commitment, they are implementing electric vehicle charging infrastructure to support both environmentally conscious visitors who have adopted electric vehicles and employees looking to make the transition
Partnering with EVSE Australia
The hotel’s primary goal is to offer the best possible experience to their guests, and this often begins and ends with their guests’ vehicles. To achieve this, the Sheraton sought a partner who shares their dedication to sustainability and unwavering loyalty to their customers, aiming to provide a superior charging experience. EVSE was able to provide a fully customised charging solution. The internal engineering team at EVSE was able to assess the site’s power constraints to provide the maximum number of chargers. Thanks to load management implementation, Sheraton can be confident in using their charging network without any possibility of a brownout, and guests losing their ability to charge.
A future-proof solution was especially important for Sheraton Sydney. Our team at EVSE provided Sheraton Grand, a comprehensive end-to-end solution that enables future growth of infrastructure to meet the inevitable future increase in EVs. Our long history of delivering high-quality solutions to a vast range of industries at varying scales
The Hardware
EVSE successfully implemented a solution featuring eight Ocular IQ Commercial Chargers at the Sheraton Grand Sydney Hyde Park. The choice of Ocular chargers was guided by their exceptional reliability and uptime, both of which hold significant importance for businesses in the hospitality sector, especially accommodations where guests often travel on long distances. The metallic casing of the Ocular IQ Commercial Chargers was particularly well-suited for high-traffic areas like the Sheraton, owing to its durability.
Providing a seamless charging experience is paramount to meeting the high expectations of their customers while visiting a Grand Sheraton venue. The inclusion of an LCD screen ensures users stay informed about their charging session’s status, offering immediate feedback on charger operation. In a world where electric vehicle chargers power lives, the ability to monitor their functionality is crucial.
Moreover, cost-effectiveness was a key consideration, and the Ocular IQ Commercial Chargers provide excellent value for money. These chargers are built to be modular, meaning that if a component malfunctions, it can be repaired or replaced without the need to replace the entire unit. This approach not only saves costs but also aligns with environmental sustainability goals, making it an environmentally friendly choice for the Sheraton Grand Sydney Hyde Park.
The Software
Sheraton’s comprehensive charging solution, provided by EVSE, incorporates the use of Exploren as the charging management software platform. The integration of Exploren on their eight chargers offers Sheraton a simple method for billing users based on their charging duration. With the user-friendly Exploren app, Sheraton’s guests can effortlessly initiate charging by scanning a QR code, all within a matter of seconds. Additionally, Sheraton has the opportunity to set their tariff rate and generate extra revenue from these charging sessions.
The Exploren software provides Sheraton with in-depth insights into their guests’ charging behaviour, analyses of charging duration, kilowatt-hour consumption, and session data, and even provides immediate notifications when a charger becomes inactive. This wealth of data equips Sheraton to adopt a data-driven approach when contemplating future expansions of their charging network and monitoring real-time usage patterns.
This intelligent utilisation of software not only elevates guest satisfaction but also underscores Sheraton’s commitment to fostering a more sustainable and eco-friendly experience. This aligns seamlessly with Sheraton’s mission of promoting electric mobility and contributing to a greener future
At EVSE Australia, our unwavering dedication to our clients propels us to consistently deliver full customised turn-key solutions. Our team provides a strong focus on detailed site inspections to tailor each solution to our client’s unique requirements and client’s industry expectations. With our extensive industry expertise and a steadfast focus on reliability, our charging infrastructure seamlessly adapts to diverse charging needs. This empowers our clients, like Sheraton, to embrace electric mobility and play a role in fostering a sustainable future.
Guided by our principles of experience, reliability, and adaptability, our partnership with Sheraton exemplifies a shared commitment to sustainability, facilitating the transition to electric vehicles in the hospitality and accommodation industry. The incorporation of advanced software optimizes charging sessions, reduces idle times, and elevates the overall guest experience. EVSE Australia remains a trusted partner, driving electric vehicle adoption and inspiring others to contribute to a greener transportation landscape. Our unwavering dedication to providing the perfect solution for our clients is reflected in our meticulous site inspections, ensuring that the solutions align with the site’s specific needs and requirements.
Contact us for start your EV journey 1300 406 210 or sales@evse.com.au
