Administrative Coordinator / Secretary

Administrative Coordinator / Secretary Job Description

$50,000-$70,000/year

We are a fast-growing leader in the electric vehicle charging industry, powering Australia’s shift to an electric future. Since 2015 we have been delivering turn key EV charging solutions to residential, commercial, fleet and government customers across Australia. We have some of the world’s leading technology, supported by the best team in the country.

The Role: Due to rapid growth and expansion EVSE is looking for an Secretary / Administrative Coordinator to step into the business on an on-site full-time role in Silverwater to help us scale and deliver the highest quality products and service to our diverse customer base. As a Services Coordinator, you will play a critical role in assisting the Engineering and Services Team with the everyday operations.

Responsibilities include:

• Administrative duties – processing orders, quotes, proposals
• Scheduling on-site works – site inspections, reactive servicing, annual maintenance.
• Customer engagement – handle inbound enquires and redirect them internally, emails, customer support and customer success.
• Communicating with stakeholders for everyday operations – internal employees, external customers and contractors
• Billing management – processing subscriptions for software and annual services
• Database and contact management
• Documentation management

What we need from you:

• Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
• Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
• Commerciality: ability to apply knowledge in a practical, commercial manner.
• Teamwork: willingness to assist and support others as required and get on with team members.
• Time management/organisation: accomplish objectives effectively within time frame given.

This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job related tasks requested by management and as necessitated by the development of this role and the development of the business