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EVSE Shield

Industry Leading Software, Maintenance and Support Packages

EV Infrastructure Service packages designed to save you time and money through advanced software, proactive maintenance, and end-to-end support. Once chargers are installed, the real work begins and EVSE shield takes full accountability for your charging infrastructure’s performance.

Why do you need software, maintenance and support

Full-Service Support

We keep your chargers running perfectly behind the scenes, so you never have to worry. Our team of tech support specialists, engineers, and coordinators continuously monitors, maintains, and supports your infrastructure while you simply enjoy the results.

Smarter Charging Through Exploren

Get live monitoring, real-time alerts, load management, and driver management tools, all in one dashboard with the Exploren OCPP platform.

Reliability You Can Count On

Regular inspections and proactive servicing ensures every charger meets AS/NZS 3000:2018 standards, delivering safe, consistent performance for years to come.

Better Driving Experience

Every minute of uptime counts. Deliver the best charging experience that saves time, builds trust, and keeps drivers coming back.

Our EV Solutions are Trusted by Some of Australia's Biggest Brands

Bunnings EV Charging
Sixt Logo
Allianz Insurance Logo
Toll Group Logo
Linfox Logo
Optus Logo
Rmit Logo
Eagers Automotive Logo
Sgfleet Logo
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Vicinity Centres Logo
Dexus Logo
Goodman EV Charging
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Your Network. In Real Time

 

Real-Time Usage Insights: Stay on top of every charge point with the Exploren dashboard. Track network-wide usage and performance in real time.

Charger Status Tracking: Know the status of every charger at a glance. Receive instant alerts and support whenever an issue arises to maximise uptime.

Revenue Monitoring: Keep tabs on charging revenue and performance metrics across all sites to stay informed and in control.

Choose the right support package for your needs

Our software, service and maintenance packages are designed to suit you and your business needs. With three flexible options, we make the shift to sustainable transport simple and supported.

Essential Plus Elite
active
Backend Portal Access
active
24/7 Fault Monitoring
active
Data and Analytics
active
Driver Access Management
active
Public Network Access
active
Load Management
active
Remote Technical Support
active
Billing and Payments
No
Charger Management Service
No
Preventative Maintenance Included
No
No
Priority Callout
No
No
No
Ticketing Dashboard Access
No
No
No
Parts and Labour Warranty
2 Years
2 Years
2 Years
No
Technical Support Response Time
24 Hours
24 Hours
6 Hours
No
Onsite Response Time (if required)
Best Endeavours
Best Endeavours
24 Hours

Terms & Conditions 

  • Out of warranty repairs may have additional fees
  • Load management may have additional fees
  • Connectivity costs not included
  • Times are based on standard Australian business days

Keep Your EV Charging Network Reliable and Profitable

At EVSE, we provide expert maintenance solutions designed to maximise uptime, enhance driver satisfaction, and protect your revenue. Whether you operate a small network or large-scale installation, proactive maintenance is essential.

Fast Local Support

Our team quickly diagnoses and fixes issues with hands-on assistance, minimising downtime and keeping your chargers online.

Remote Charger Management

Reset, update, or reconfigure your chargers remotely, avoiding costly and time-consuming site visits.

Expert Help

Access troubleshooting from EV specialists and electricians.

Protect Your Revenue

Avoid lost income from chargers that are out of service, whether you serve public customers or support a fleet.

Deliver a Great User Experience

Keep drivers happy and loyal by ensuring your chargers are always reliable and ready to use.

Increase Engagement and Earnings

More working chargers mean longer charging sessions, higher foot traffic, and greater business revenue.

Ev Charger Maintenance And Support Faqs

Frequently Asked Questions

We believe that a well-maintained charging network is the vital core of any business, from regular inspections to testing we're here to ensure that your charging equipment keeps your electric vehicles running smoothly and fully charged, day in and day out. We understand your EV chargers are a critical part of your infrastructure and without regular maintenance, small issues can escalate into costly problems that may reduce your chargers' uptime. Our comprehensive annual maintenance services helps identify and resolve problems early, often within the warranty period, preventing disruptions, extending charger lifespan, and saving you money.
Once you choose our maintenance agreement, you can relax knowing that everything is taken care of. Our expert team will coordinate with your site contractor to schedule maintenance each year, ensuring your chargers stay in top condition. During the visits, a certified electrician will carry out a thorough inspection and send a detailed report to EVSE. You'll receive a personalised maintenance report, highlighting the test results and if any issues arise we'll include clear steps and actions to take, putting you in control of how to proceed.

Our commitment to you doesn't end with support and maintenance. We offer a full-service turnkey solution. From advice to free site assessments, hardware upgrades, software updates, and detailed reporting, we've got you covered. With EVSE, you'll have a partner who goes the extra mile to ensure your charging infrastructure is always at its best.

Consultations with EV experts delivering tailored service & solutions

Hardware supply from the biggest range in Australia

Australia wide installation from accredited installer network

End-to-end project management

Contact us for all Electric Vehicle Charging
Solutions and Accessories Across Australia
& New Zealand.

EVSE believes in a green sustainable future by delivering the latest EV Charging technology at the lowest price. All our work is certified and guaranteed with the backing of global brands.

Our team of experts can provide specialist EVSE advice and are available to answer any of your questions over the phone

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Find the right charger

Tell us about your car and home to see recommendations.

Get the best price

Stocking the best Electric Car products from the World’s leading brands.

Reliability

All of our EVSE products are compliant with Australian & International standards.