EV Infrastructure Service packages designed to save you time and money through advanced software, proactive maintenance, and end-to-end support. Once chargers are installed, the real work begins and EVSE shield takes full accountability for your charging infrastructure’s performance.
We keep your chargers running perfectly behind the scenes, so you never have to worry. Our team of tech support specialists, engineers, and coordinators continuously monitors, maintains, and supports your infrastructure while you simply enjoy the results.
Get live monitoring, real-time alerts, load management, and driver management tools, all in one dashboard with the Exploren OCPP platform.
Regular inspections and proactive servicing ensures every charger meets AS/NZS 3000:2018 standards, delivering safe, consistent performance for years to come.
Every minute of uptime counts. Deliver the best charging experience that saves time, builds trust, and keeps drivers coming back.
Real-Time Usage Insights: Stay on top of every charge point with the Exploren dashboard. Track network-wide usage and performance in real time.
Charger Status Tracking: Know the status of every charger at a glance. Receive instant alerts and support whenever an issue arises to maximise uptime.
Revenue Monitoring: Keep tabs on charging revenue and performance metrics across all sites to stay informed and in control.
Our software, service and maintenance packages are designed to suit you and your business needs. With three flexible options, we make the shift to sustainable transport simple and supported.
| Essential | Plus | Elite | |||
|---|---|---|---|---|---|
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active
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Backend Portal Access
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active
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24/7 Fault Monitoring
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active
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Data and Analytics
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active
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Driver Access Management
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active
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Public Network Access
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active
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Load Management
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active
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Remote Technical Support
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active
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Billing and Payments
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No
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Charger Management Service
|
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No
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Preventative Maintenance Included
|
No
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|
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No
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Priority Callout
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No
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No
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No
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Ticketing Dashboard Access
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No
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No
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No
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Parts and Labour Warranty
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2 Years
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2 Years
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2 Years
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No
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Technical Support Response Time
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24 Hours
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24 Hours
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6 Hours
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No
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Onsite Response Time (if required)
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Best Endeavours
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Best Endeavours
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24 Hours
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Terms & Conditions
At EVSE, we provide expert maintenance solutions designed to maximise uptime, enhance driver satisfaction, and protect your revenue. Whether you operate a small network or large-scale installation, proactive maintenance is essential.
Our team quickly diagnoses and fixes issues with hands-on assistance, minimising downtime and keeping your chargers online.
Reset, update, or reconfigure your chargers remotely, avoiding costly and time-consuming site visits.
Access troubleshooting from EV specialists and electricians.
Avoid lost income from chargers that are out of service, whether you serve public customers or support a fleet.
Keep drivers happy and loyal by ensuring your chargers are always reliable and ready to use.
More working chargers mean longer charging sessions, higher foot traffic, and greater business revenue.
Consultations with EV experts delivering tailored service & solutions
Hardware supply from the biggest range in Australia
Australia wide installation from accredited installer network
End-to-end project management
EVSE believes in a green sustainable future by delivering the latest EV Charging technology at the lowest price. All our work is certified and guaranteed with the backing of global brands.
Our team of experts can provide specialist EVSE advice and are available to answer any of your questions over the phone
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